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Customer Relations Team
The FA’s Customer Relations Unit was created in 2000 to build relationships and develop the flow of communication between The FA and the football public.
The work of the CR Unit ranges from day-to-day interaction with the football public to developing more long-term partnerships with supporters groups. Towards the end of 2004 the Unit was expanded in order to deal with the vast number of queries we receive in a timely manner and to increase the amount of pro-active work undertaken.
| Tracey Bates |
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Tracey enjoys working in an environment that allows her to call upon her footballing knowledge in order to resolve all queries we receive from the football public.
Tracey points to the excitement and community spirit that football creates which separates it from all other forms of popular culture. She also mentions the emotional involvement fans have with their club which is not usually experienced in other forms of entertainment.
Tracey has produced a ‘Getting Involved’ pack which provides information on how to get involved in football, be it as a player, coach or referee.
Favourite Team: Derby County FC
Favourite Goal: Marco van Basten, Netherlands v Soviet Union, Euro ‘88
Favourite Match: W.Germany 3-3 France a.e.t 5-4 pens, WC 1982
Favourite Player: Pele
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| Adele Bolderson |
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 Adele really enjoys speaking to fans and being able to help with their queries, offering solutions to any problems they may encounter. Adele is heavily involved with englandfans, the Official England Supporters Club, organising fan visits to England training sessions and attending fan forums around the country.
Football’s ability to bring family and friends together and the “unbelievable” stadium atmosphere is why football really does mean everything to Adele.
Favourite Team: Liverpool FC
Favourite Goal: Paul Gascoigne, England v Scotland, Euro ’96
Favourite Match: Liverpool 3-3 AC Milan a.e.t 3-2 pens UEFA CL Final 2005
Favourite Player: Steven Gerrard |
| Meg Hewitt |
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 For Meg, the attraction of football can be summed up in the five feelings it inevitably creates; fun, excitement, joy, sadness and anguish. It is these feelings that will ensure football’s everlasting appeal.
Meg is The FA's Disability Liaison Officer, attending meetings with the disabled supporters groups and the new Wembley Stadium in order to relay her findings to our disabled fans. Meg also produces ‘Access’, a match day accompaniment which has disabled supporters specifically in mind.
Favourite Team: Arsenal FC
Favourite Goal: Dennis Bergkamp, Arsenal v Newcastle United, 02/03
Favourite Match: Arsenal 1-0 Parma, UEFA CWC Final, 1994
Favourite Player: Tony Adams
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| Alex Howells |
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 Alex went to his first match at Sincil Bank when he was 7 and has been hooked on the game ever since. He’s convinced The Imps are a sleeping giant and on the verge of great things, despite four straight Play-Off defeats.
In his role at The FA, Alex supports various community development schemes such as the Goals Project and is in the process of producing an updated Student Research Resource which will be available on TheFA.com in the coming weeks.
Favourite Team: Lincoln City FC
Favourite Goal: Paul Williams, Lincoln City v Burnley, 1989
Favourite Match: Lincoln City 5-3 Scunthorpe Utd, Play-Off Semi-Final L1, 2003
Favourite Player: Simon Yeo
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| Glenn Lavery |
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 Glenn's first footballing memory was Ray Houghton's looping header against England in Euro '88. This goal sparked an interest in what has now become a passion and Glenn's role within The FA fulfils a lifelong ambition.
Glenn regularly updates the Customer Relations section on TheFA.com and does extensive work for the Goals Project and other community schemes.
Favourite Team: Celtic FC
Favourite Goal: Henrik Larsson, Celtic v Rangers, SPL, 2000
Favourite Match: Charlton 4-4 Sunderland a.e.t, 7-6 pens, Play-Off Final, 1998
Favourite Player: Henrik Larsson |
| Koye Sowemimo |
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 Football is a game that has so much drama, tension and colour and for Koye, it is, without doubt ‘The People’s Game’.
The daily interaction with fellow football fans is what sets this job apart from any other. Koye thrives on the hectic and demanding atmosphere that the Customer Relations department creates.
Favourite Team: Newcastle United FC
Favourite Goal: Ronaldo, Barcelona v Alaves, 96/97
Favourite Match: Newcastle United 5-0 Manchester United, 1996
Favourite Player: Ronaldinho |
CUSTOMER RELATIONS TEAM
23 November 2005
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