The Customer Relations team provide a point of contact for the general public and aims to provide an open, accountable and responsive governing body.

We record every form of communication we receive on customer issues. This enables us to monitor particular concerns and work with the relevant departments within The FA to respond effectively to individual cases and assess any relevant future change of policy.

Since it was established, the Customer Relations team has received literally hundreds of thousands of phone calls, e-mails and letters about incidents at every level of the game. Whilst we cannot elaborate on the official stance of The Football Association, we will try to respond to the latest issues as efficiently as possible.

To meet The FA's Customer Relations team, please click here.

The FA's Customer Charter

Most importantly, The FA's Customer Relations team aims to provide the best possible service for our customers.

The purpose of the Customer Charter is to outline The FA’s commitments regarding our goods and services. It demonstrates our dedication to maintaining best practice in service delivery and it provides a benchmark against which we can measure our performance.

To access The FA's Customer Charter for 2008, please click here.