Find out how tickets have been affected and next steps for Travel Club members

Thursday 22 Apr 2021
Due to the pandemic ticket allocations for UEFA Euro 2020 have been impacted

Please read the below carefully in order to understand the processes for Travel Club members in relation to the reduced capacities for UEFA Euro 2020

We have initially outlined the key points. This is just a top line summary, please read the full article for more details:

KEY POINTS:

  • As a result of the pandemic, the majority of UEFA Euro 2020™ venues will be unable to operate at full capacity

  • In the case of Wembley Stadium, for the group stage matches, this means that our initial allocation will be reduced by approximately 75%

  • A decision had to be made to determine the fairest way to redistribute tickets to Travel Club members based on the membership rules

  • Tickets for all matches will be refunded, and a new ballot will be conducted following the 70%/20%/10% rule, in order to maintain the integrity of the cap system

  • In first instance we will only be balloting the group stage matches.  Should England progress to the knock-out stages then each fixture will be balloted, and sold, on a game-by-game basis. At present the exact date for conducting any ballot is still TBC 

  • Ballots for the group stage, the Semi-Final and The Final will be conducted based on the ticket holders who did not choose to return their tickets to UEFA, meaning members will not need to re-apply

  • Should England progress to the Round of 16 and or Quarter Finals, we will conduct the ballots for these matches with all members who were originally successful for tickets, regardless of whether they returned them or not, due to the ambiguity over venues, travel restrictions and ticket refunds

  • All ballots will be conducted using members ‘Euro 2020’ caps totals (i.e. the caps total you had when you initially applied).  This information was sent to you in an email on 11 March 2021

  • Lead bookers will have their refund processed before resale starts

  • Members who are unsuccessful in the initial ballots will still be considered for tickets should we receive an increased allocation or returned tickets. Any tickets that were not purchased within the first sale will go back into the ballot, conducted via the same rules.

  • The tickets members are successful for are no longer ‘all or nothing’, meaning you can pick and choose which games to purchase once you get your results

 

What led us here?

As a result of the pandemic, the majority of UEFA Euro 2020™ venues will be unable to operate at full capacity. 

Wembley Stadium currently has a confirmed minimum capacity of 25% (approximately 22,500 spectators) for all Euro 2020 matches hosted at the venue.  At present The FA continues to work collaboratively with the UK Government and local authorities in order to achieve the maximum spectator capacity possible for the latter stages of the tournament, which will be submitted to UEFA in early June.

UEFA have outlined that our official allocation will be cut by approximately the same percentage as the overall venue capacity reduction. Please be aware all stadium allocations are decided by UEFA; however, we have had, and will continue, conversations to secure as many tickets as possible for members.  In the case of Wembley Stadium, for the group stage matches, this means that our initial allocation will be reduced by approximately 75%.  

As soon as we have confirmation of the final totals and category splits we will update members accordingly.

These reduced capacities will impact the number of supporters who are able to attend our fixtures, meaning a decision has had to be made on how ticket holders will be decided for all of our UEFA Euro 2020™ matches.

How will ticket numbers be reduced?

We have been in discussions internally, with UEFA, The FSA and with a number of supporters, in order to determine the best way to apply our membership rules in relation to the reduction of tickets.  Having presented all parties with the options we had available, in every circumstance, those asked agreed that the below method was the fairest outcome.  As such, we have asked UEFA to cancel all tickets in order for our membership rules to be applied to the reduced allocation.

Therefore, UEFA Euro 2020™ tickets will be reduced and redistributed in the following way:

Tickets for all matches will be refunded, and a new ballot will be conducted, using the 70%/20%/10% rule (see section 6.3).

Although tickets for all matches will be cancelled and refunded, the re-ballot will only initially be held for the group stage matches. 

At present the exact date for conducting any ballot is still TBC.

Should we progress to the knock-out stages we will then conduct a ballot, and sale, on a game-by-game basis.  This will allow us to ballot matches at the highest possible allocation whilst also factoring in any late change in restrictions for any overseas games.

All ballots will be conducted based on the ticket holders who did not choose to return their tickets to UEFA, meaning no members will need to re-apply.

However, should England progress to the Round of 16 and or Quarter Finals, we will conduct the ballots for these matches with all members who were originally successful for tickets, regardless of whether they returned them or not, due to the ambiguity over venues, travel restrictions and ticket refunds.

All ballots will be run considering ‘Euro 2020’ caps totals (i.e. the caps total you had when you initially applied).  This information was sent to you in an email on 11 March 2021.

By conducting a new ballot, we will be able to ensure that the membership rules are upheld, and our higher capped members are given first preference in relation to securing a ticket, whilst still offering a fair chance to lower capped members. 

Please be aware that members who are unsuccessful in the initial ballot will not need to place themselves on a waiting list and will still have a chance of securing tickets if:
  - Tickets from the first sale phase do not sell out
  - We receive an increased allocation
- We receive a batch of returned tickets

Although this method may result in more ‘admin’ for our members, and non-sterling transaction fees potentially not being refunded by some card issuers, we felt that honoring the caps system was an important factor in arriving at this conclusion.  We appreciate this is not a perfect solution, but we hope that you can understand why this decision is being made.

The alternative method available to us was only refunding unsuccessful members.  This would have caused the following restrictions when conducting the ballot:

  • Unable to split existing groups: This would have led to an increased number of lower capped members in existing groups with ‘top cappers’ taking the place of higher capped members when we were filling the top 70% of our allocations.

  • No flexibility: We would not have been able to move people up or down price categories.

    For example, a member who may just miss the cap cut off point for a category 3 ticket, with a reduced capacity, would be unable to move up into category 2, and therefore miss out on a ticket altogether.

    Initially we advised ‘top cappers’ to apply for the cheaper categories as it would guarantee them the lowest price ticket.  This was based on full capacity venues.

    As lower capped members were initially guided into the more expensive categories; this would have resulted in more ‘low cappers’ maintaining their tickets across all matches.

  • ‘All or nothing’: Members would be unable to pick or choose the matches they have been awarded, meaning, should their circumstances have changed, or those they originally applied with ended up missing out on certain matches, they would be forced to keep all of their tickets or refund them all.

When we conducted a test ballot using this method, a significant number of ‘top cappers’ missed out on a guaranteed ticket to those on lower caps because of the above limitations.

 

How this will work?

The refunds

  • Refunds will begin to be processed shortly and can take to between 3-10 days to be completed depending on your bank.  You will also be refunded for any souvenir tickets you have purchased 

  • We will aim to give members as much time as possible between the refunds being processed and the sale beginning

  • Lead bookers whose card details have changed will be asked by UEFA to log into their account and update their details if the refund fails If you have simply received a new card, because your old one expired or was lost/stolen, then you will not need to update your details. It is not possible to change payment card information with UEFA until the initial refund process has been completed.

  • Once tickets have been refunded lead bookers will receive a credit note which will outline ticket details including match, category and price

  • Please be aware if you were initially charged a foreign transaction fee, this may not be refunded in the first instance.  You may be able to contact your bank and request a refund

The ballot

  • All ballots will be conducted using members ‘Euro 2020’ caps totals (i.e. the caps total you had when you initially applied).This information was sent to you in an email on 11 March 2021

  • Flexibility will no longer be considered and 70% of each category will be filled with the top 70% of members, based on caps from highest to lowest, who still have a ticket to that match.  This means that you may have chosen a category 3 ticket but find yourself being offered a higher category however you are not obliged to purchase every ticket you are successful for

  • Any members who fall within the top 70% of the reduced allocation, and who originally applied for a category 1 or 2 ticket, will likely be allocated their category of preference based on less demand from ‘top cappers’

  • Ballot results will then be emailed to each individual member.  Members will be allocated a unique access code for each match they have been successful for.  This code will only allow you to purchase a ticket within the category specified in your email For the avoidance of doubt each member will now be treated as an individual applicant. You can still book in groups with other successful applicants, in the same category, and you can still link applications post re-sale

  • ‘Top cappers’ who initially entered via the incorrect UEFA portal when applying for tickets, and then were subsequently added to the ‘waiting list’, will be considered in the initial ballot

  • In the first instance we will only be conducting a ballot, and communicating the results to members, for the group stage matches.  Should we qualify for the knock-out stages we will then conduct a ballot, and sale, on a game-by-game basis.  FOR EXAMPLE, England qualify from Group D and will therefore be playing in the Round of 16.  Members will receive an email containing the ballot results (and access codes) with information on a sale that will take place within the next 24-48 hours.  Should we end up receiving a higher allocation for any of the knock-out stage matches we qualify for, this method results in a lower cap cut-off point to be guaranteed a cheaper category ticket.  We know how important this will be in relation to the latter stages when ticket prices become significantly higher

  • Ballots will be conducted based on the ticket holders who did not choose to return their tickets to UEFA, meaning you will not need to re-apply.  However, should England progress to the Round of 16 and or Quarter Finals, we will conduct the ballots for these matches with all members who were originally successful for tickets, regardless of whether they returned them or not, due to the ambiguity over venues, travel restrictions and ticket refunds

  • Please be aware that if you are unsuccessful in the initial ballot, there may still be an opportunity to secure tickets.  Should we receive an increased allocation, or a batch of returned tickets, we will continue to conduct ballots for members who have not been issued a ticket for each match.  There is no need to place your name on a waiting list, you will be automatically considered

 

The Re-Sale (date to be announced)

  • We will aim to give members as much time as possible between the refunds being processed and the sale beginning

  • Any tickets you are offered are no longer ‘all or nothing’.  For example, you could be successful for all matches but now only decide you want to go to one.  Refusing to purchase a ticket for a match will not negatively impact your chances in a later ballot

  • Each member will be treated as an individual applicant; however, you can still book in groups with other successful members and you will still be able to link applications post re-sale via UEFA’s website

  • For any single match you can buy tickets for any Travel Club member, regardless of if they were in your original group, but only if they have been successful in the same category as you.  For example, Paul, Rachel and Amre all originally had category 3 tickets for England v Scotland. The new ballot was run and Paul and Rachel were successfully allocated category 3 tickets.  However, Amre was allocated a category 2 ticket.  In this scenario Paul and Rachel can purchase their tickets for this match in the same order but Amre will have to order separately.

  • Members can be included in different group orders for different games. For example, Amre can purchase on his own for England v Scotland but can also be in another order with Paul and Rachel for England v Croatia (assuming he has been allocated the same category as them for this game)

  • Any tickets that were not purchased within the first sale will go back into the ballot, conducted via the same rules outlined above

 

We appreciate that this is a lot of information to take in.  We would advise you to take some time to read the above thoroughly and if you still have questions you can contact us below.

contact us

By FA Staff