Italy and Denmark refunds will be completed by the end of the week and info on U21s

Tuesday 31 Mar 2020
Italy and Denmark refunds are nearing completion for England fans

Ticket refunds for England's postponed games with Italy and Denmark are nearing completion and should be finalised by the end of the week.  

If your payment card has changed since you initially purchased the tickets, the refund will still go through, providing you're with the same bank or credit card provider. If this scenario applies to you, please bear in mind that the transaction may take a little longer, depending on your bank and/or card provider. 

If, by the end of the week you're unable to see the refund on your statement, you can trace the payment using an ARN (the Acquirer Reference Number). You can obtain your ARN but contacting The FA's Ticketing Team via the portal below. You'll then need to contact your bank or card provider directly with this number to locate your payment. An ARN means that the refund has left The FA's account and we're unable to trace it for you. 


If you purchased tickets for both matches, you'll be refunded in two separate transactions. 

EURO 2020

We're still awaiting confirmation from UEFA on the EURO 2020 ticket refund process for any supporters who cannot attend in 2021. As soon as UEFA are able to confirm the fixture calendar for the tournament in 2021 we will let supporters know. Members who were in the second ballot submitted to UEFA in February are advised to wait for us to receive details from UEFA confirming the ticket process and availability. 

We appreciate that this is a very uncertain time for many football supporters but ask that you remain patient while UEFA work with the Local Organising Committees of each host nation to rearrange the tournament for next summer.

Travel Club members will be notified of any further updates via the website, email, forum and Facebook group as soon as further details are confirmed.

U21 tickets

Following discussions with Stoke City, tickets purchased online or over the phone  for the Men's U21 fixture against Andorra will be automatically processed by the club. Only the lead booker will be refunded and back onto the original payment card. 

Anyone who purchased tickets direct from the ticket office window at the bet365 Stadium is asked to send the Club their bank account details, either by email to or by post to Stoke City Ticket Office, bet365 Stadium, Stanley Matthews Way, Stoke-on-Trent, ST4 4EG.

To process the refund the email/letter (for cash payments only) must include the following information:

Booking Details:
Customer name
Transaction number (6 digits starting with 5) e.g. 518518

Bank Details:
Full name on the account
Sort code e.g. 12-34-56
Account number e.g. 12345678
Building Society roll no. (If applicable)

Stoke City Football Club will process refund applications as quickly as possible - we ask supporters to be please be patient during this difficult time.  

Alternatively, fans who purchased from the ticket office can wait until the ticket office at the bet365 Stadium reopens and claim their refund then.

All supporters who purchased tickets for the game with Turkey at Burnley's Turf Moor online, over the phone, or in person using a credit/debit card, will have the refund automatically processed back onto the card used for purchase.

Supporters who purchased tickets using cash, in person, at the Turf Moor ticket office will also be due a full refund once the Turf Moor ticket office reopens when Government restrictions are lifted.

Any groups sales or hospitality purchasers for this game will be contacted directly by the club to arrange a refund in due course.

If you paid for your England U21 tickets using cash and do not want to wait for the ticket office to reopen, please use the link below to request a refund to you bank.


U20 ticket refunds

Colchester United are in the process of finalising refunds for tickets to the Men's U20 fixture.

If you purchased tickets from the club shop at the JobServe Community Stadium, unfortunately you will have to wait until the stadium has reopened to obtain a refund.

By FA Staff