The main reason you will not be able to get into the app is that we don’t have a valid email address for you in one of the systems which powers Matchday (this system is called Whole Game System)
You can get into the app in one of two ways:
1) Get in touch with your club (usually your club secretary) and ask them to add your email address to Whole Game System
2) Get your manager to invite you to the app! We want to make sure that you are who you say you are so this is what happens in the background.
When you get an invite link from your manager, you enter details into the app which we then use to check in Whole Game System. You will enter your name, date of birth and address. If these details match what is in Whole Game System your manager will be able to add you to the app and we’ll add your email address to Whole Game System. Once you open the app, you’ll then just need to reset your password using the ‘I DON’T KNOW MY DETAILS’ button.
If you are having issues resetting your password, please follow TheFA.com link below:
By the way, if you’re under 16 years old, your parent or guardian will need to create an account for you.