Customer Charter

The Football Association values the direct relationship we have with our customers who purchase tickets for FA-organised matches (England Senior internationals, FA Cup Semi-Finals and Final and The FA Community Shield) and purchase The FA's merchandise.

The FA Customer Charter focuses on customer issues across a number of areas including:

- Complaints procedure
- Staff conduct and response time
- Ticketing
- Loyalty and membership schemes
- Merchandising

Access the 2013 FA Customer Charter here

Archive
FA Customer Charter 2012

About Customer Relations

The FA communications department team is dedicated to developing a proactive relationship with supporters worldwide.

Complaints Procedure

If you feel aggrieved at a decision or have not received good service from us, find out how to make a complaint.

Customer Charter

Every year The FA provide an annual report into our key responsibilities and Goals.

Jobs at The FA

We know our employees are genuinely proud to work for The FA Group & if you join us, you too can share in our pride.

Contact The FA- homepage

The FA

the governing body of football in England

Customer Charter

About Customer Relations

Complaints Procedure

Customer Charter

Jobs at The FA