Ref: CRA/CORA/0608

An exciting and challenging opportunity has arisen for a Customer Relations Assistant in the Customer Relations and englandfans Department at The FA.

The Customer Relations Assistant will provide a front line service to FA Customers across the range of communication methods used by The FA.

Responsibilities include:-

• To improve external perceptions of The FA amongst the general public and  englandfans.

• To provide administrative support to the Customer Relations and englandfans teams.

• To provide original written work for The FA website and Customer Relations Reporting.

• To ensure a timely and efficient Customer Relations service.

• To support the Customer Relations Unit across a range of supporter initiatives.

• Support The FA FootballforAll campaign by administrating the Report Discrimination hotline and FootballforAll inbox.

• To work on community projects and improve this service.

• Support and attend programme of CR activities at youth international fixtures.

• Support and deliver The FA Vase and The FA Trophy Roadshows.

• To provide a high level service to all our disabled supporters.

The successful candidate will possess the following:-

• Previous experience in a customer facing role is essential.

• An excellent communicator – both written and oral.

• Adept at using language to create original/creative written work.

• Significant Administration experience with a good knowledge of Microsoft Word and Excel packages.

• Knowledge and understanding of the Football Industry at all levels.

To apply for this role, please send your CV and a covering letter, explaining why you are suitable for this role and details of your current salary, either by email or post to the address below.

Please quote the reference number CRA/CORA/0608

Email: adminjobs@thefa.com

Postal address: Human Resources Department, The Football Association,
25 Soho Square, London, W1D 4FA.

The closing date for applications to be received is by 5pm on Monday 9 of June.

The Football Association actively promotes Equal opportunities in employment and welcomes applications from all parts of the community. If you have any particular requirements in respect of the recruitment or interview process please mention this in your covering letter. We would appreciate it if you could complete and return an Equity Monitoring form with your application.